職位描述

Job Responsibilities:

• Provide general information to customers and guests in a good and helpful manner
• Handle and resolve guest complaints and establish good relationship with guests and clients in the Hotel
• Assist at the Concierge counter and ensure all guest requests met with satisfaction
• Ensure all luggages are delivered and collected accurately, efficiently and timely
• Assist in Valet Parking if necessary

Job Requirements:

• Diploma holder in hotel management or related discipline is preferred
• Minimum 3 years relevant working experience 
• Good command of both spoken and written English and Chinese
• Problem solving and organizational abilities
• Good in customer relations and leadership skills

Job Responsibilities:

• Act as Manager-on-duty to ensure smooth and orderly operation of the Hotel
• Manage the daily operation of the Front Office Department and maintain the high standard of services
• Resolve guest complaints and follow up on guest requests promptly according to the established standards
• Handle emergencies and complaints in accordance with hotel policies 
• Supervise the Front Office team and provide on-the-job training to new teammates

Job Requirements:

• Proficient in written and spoken English & fluent in Mandarin speaking
• Minimum of 3-5 years supervisory experience in Front Office operation
• Excellent problem-solving, interpersonal, leadership and coaching skills
• Able to work under pressure and multi-tasks
• Immediately available is an advantage

職位描述:

Job Description:

• Handle all reservation inquires and bookings via email, online platform, fax and incoming call
• Perform ad-hoc assignments and projects as assigned.

Job Requirement:

• Diploma or above in Hotel Management or related discipline is preferred
• Polite and customer-oriented
• Good command of English, Cantonese and Mandarin
• Fresh graduates will also be considered