Job Description:

• Provide sense of welcome in professional manner upon guest arrival.
• Maintain good communication among team to achieve high level of service.
• Assist restaurant manager in optimizing outlet business volume and capacity.
• Always handle guest responses and reservations in professional manner.
• Follow up on particular guest request / order with concern parties such as dietary allergy or arrangement for special occasion etc.
• Reconfirm all guest reservation in advance to optimize operation.

Job Requirements:

• 1 year experience in guest / customer service, or an equivalent working experience.
• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
• Good interpersonal skills.
• Excellent command of Cantonese, English & Mandarin.

Job Responsibilities:

• Perform check-ins and check-outs efficiently
• Perform cashiering functions efficiently
• Achieve high level of guest satisfaction by anticipating guests’ needs and providing prompt response
• Handle guests’ complaints and emergency situation in a professional manner

Job Requirements:

• Diploma holder or above in Hospitality or Tourism Management or related disciplines is preferred
• Minimum 1 year experience in hotel industry or customer services experience
• Passionate about connecting with people and cheerful 
• Customer-oriented with excellent interpersonal skills
• Good communication skills and high level of proficiency in both English and Chinese, other foreign language literacy such as Thai is a plus

Job Responsibilities:

• Provide general information to customers and guests in a good and helpful manner
• Handle and resolve guest complaints and establish good relationship with guests and clients in the Hotel
• Assist at the Concierge counter and ensure all guest requests met with satisfaction
• Ensure all luggages are delivered and collected accurately, efficiently and timely
• Assist in Valet Parking if necessary

Job Requirements:

• Diploma holder in hotel management or related discipline is preferred
• Minimum 3 years relevant working experience 
• Good command of both spoken and written English and Chinese
• Problem solving and organizational abilities
• Good in customer relations and leadership skills

Job Description:

• Handle all reservation inquires and bookings via email, online platform, fax and incoming call
• Perform ad-hoc assignments and projects as assigned.

Job Requirement:

• Diploma or above in Hotel Management or related discipline is preferred
• Polite and customer-oriented
• Good command of English, Cantonese and Mandarin
• Fresh graduates will also be considered